Do not send card details, PayPal passwords, bank information, private keys, passwords, or sensitive documents. Payments are handled by PayPal.
Before contacting support
- Check the FAQ.
- Review the install and Accessibility guides.
- Try Check Payment Status in TapPilot if Pro did not activate.
- Restart TapPilot after permission changes.
Payment issues
If PayPal opened but Pro did not activate, make sure the payment was completed and that you are signed into the same TapPilot account. Use Check Payment Status as a backup.
Install issues
Include the install error, whether Android asked about unknown apps permission, and where you downloaded the APK.
Accessibility issues
Tell us if TapPilot is missing from Accessibility settings, switched off after update, or blocked by your phone.
Ads and rewarded time issues
Free users may see TapPilot ads. Rewarded ads add time only after a completed reward. Ads are hidden while automation is running. Pro users are ad-free inside TapPilot.
Pro status issues
Pro unlocks after PayPal confirms payment and the TapPilot payment system verifies the order. If the pass expired, the account returns to Free.
What to include
- TapPilot account email
- Phone model
- Android version
- TapPilot version
- Issue description
- Screenshot if helpful
Related links
Payment help | Install troubleshooting | Accessibility troubleshooting